1. Introduction and Acceptance of Terms

Welcome to Servisný Portál, accessible at servisnyportal.live. These Terms of Service (hereinafter referred to as "Terms") govern your use of our website, services, and any related content provided by Servisný Portál (referred to as "we," "us," or "our"). By accessing or using our platform, you confirm that you have read, understood, and agree to be bound by these Terms, as well as any applicable laws and regulations in the Slovak Republic and the European Union. If you do not agree with any part of these Terms, you must immediately cease using our services. We reserve the right to update or modify these Terms at any time without prior notice, and your continued use after such changes constitutes acceptance of the revised Terms.

2. Definitions

For the purpose of these Terms, the following definitions apply:

"Platform" refers to the website servisnyportal.live and all associated services.
"User" or "You" means any individual or entity accessing or using the platform.
"Content" includes all text, images, data, software, and other materials available on or through the platform.
"Service Provider" refers to third-party professionals or businesses listed on the platform for service offerings.
"Booking" refers to a confirmed appointment or service request made through the platform.
"Personal Data" means any information relating to an identified or identifiable natural person as defined by applicable data protection laws.

3. Eligibility and Account Registration

To use certain features of the platform, you may be required to create an account. You represent and warrant that you are at least 18 years of age and have the legal capacity to enter into binding contracts under Slovak law. When registering, you agree to provide accurate, current, and complete information, and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. We reserve the right to suspend or terminate your account if any information provided is false, misleading, or violates these Terms.

4. Services Offered

Servisný Portál is a digital platform that connects users with service providers offering a wide range of professional and household services, including but not limited to plumbing, electrical work, cleaning, repairs, and maintenance. We act solely as an intermediary and do not directly provide any services listed on the platform. The quality, legality, and safety of services are the sole responsibility of the respective service providers. We do not guarantee the accuracy of service descriptions or the availability of any particular service at any time. Users acknowledge that all services are provided by independent contractors and not by Servisný Portál.

5. User Obligations

As a user, you agree to use the platform in a lawful manner and in accordance with these Terms. You shall not:

Use the platform for any illegal, fraudulent, or unauthorized purpose.
Harass, abuse, or harm other users, service providers, or platform staff.
Post false, misleading, or defamatory content or reviews.
Attempt to interfere with the platform's security, functionality, or access.
Sublicense, resell, or exploit any part of the platform without our written consent.
Reverse engineer, decompile, or attempt to extract source code from the platform.

Any violation of these obligations may result in immediate termination of your account and legal action where appropriate.

6. Service Provider Requirements

Service providers who list their services on Servisný Portál must comply with all applicable laws, regulations, and professional standards in the Slovak Republic. Each service provider is responsible for obtaining and maintaining any necessary licenses, certifications, and insurance. By offering services through the platform, you represent that you have the qualifications, skills, and legal authority to perform such services. We reserve the right to verify provider credentials and to remove listings that do not meet our quality standards or that violate these Terms.

7. Booking and Payment Terms

When you book a service through our platform, you agree to the price and terms set by the service provider. Payments may be processed directly through the platform or between the user and provider, as specified at the time of booking. All prices are listed in Euros (EUR) unless stated otherwise and are inclusive of applicable taxes unless clearly noted. We do not guarantee the availability of any service or the performance of any provider. Users are responsible for paying the agreed amount at the time of service or as per the provider's cancellation and refund policy. Any disputes regarding payment or service quality must be resolved directly with the service provider, though we may assist in facilitating communication.

8. Cancellation and Refund Policy

Cancellation terms are determined individually by each service provider and must be communicated to the user before booking. Generally, users may cancel a booking within a specified timeframe without penalty, as set by the provider. If a provider cancels a booking, the user may be entitled to a full refund, at our discretion. Refunds, if any, will be processed within 14 business days. We are not liable for any costs or damages arising from cancellations by either party beyond the amount paid for the specific booking. Users are encouraged to review the provider's cancellation policy carefully before confirming any appointment.

9. Intellectual Property Rights

All content on the platform, including but not limited to text, graphics, logos, software, and design, is the property of Servisný Portál or its licensors and is protected by Slovak and international copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the platform for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written permission. Service providers retain intellectual property rights to their own content, such as images and descriptions of their services.

10. User-Generated Content

By submitting reviews, comments, or other content to the platform, you grant us a worldwide, royalty-free, perpetual, and irrevocable license to use, reproduce, modify, and display such content in connection with the operation of Servisný Portál. You represent that your content does not violate any third-party rights or applicable laws. We reserve the right to remove any content that we deem inappropriate, offensive, or in violation of these Terms, without prior notice.

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of personal data are governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the platform, you consent to the processing of your personal data as described in the Privacy Policy. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We do not share your personal information with third parties except as necessary to provide services or as required by law.

12. Disclaimer of Warranties

The platform and all services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. We do not warrant that the platform will be uninterrupted, error-free, or free from viruses or other harmful components. We disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no representations regarding the reliability, accuracy, or quality of any services provided by third-party providers. Your use of the platform is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Servisný Portál, its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the platform or any services obtained through it. Our total liability for any claim arising out of or related to these Terms shall not exceed the amount paid by you to us in the 12 months preceding the claim. This limitation applies even if we have been advised of the possibility of such damages. Certain jurisdictions may not allow the exclusion or limitation of certain liabilities, so some of the above limitations may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Servisný Portál and its affiliates from any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys' fees, arising out of or related to your breach of these Terms, your use of the platform, or any violation of applicable laws. We reserve the right to assume the exclusive defense of any matter subject to indemnification, at your expense, and you agree to cooperate fully in such defense.

15. Third-Party Links and Services

Our platform may contain links to third-party websites, services, or resources that are not owned or controlled by us. We do not endorse or assume any responsibility for the content, privacy practices, or terms of use of such third parties. Your interactions with these third parties are solely between you and them, and we shall not be liable for any loss or damage arising from such interactions. We encourage you to review the terms and privacy policies of any third-party services you engage with.

16. Termination

We reserve the right to suspend or terminate your access to the platform at any time, without prior notice, for any reason, including but not limited to violation of these Terms, fraudulent activity, or conduct that may harm other users or the platform. Upon termination, your right to use the platform ceases immediately, and we may delete or deactivate your account and related data. Provisions of these Terms that by their nature should survive termination, including but not limited to intellectual property rights, disclaimers, and limitations of liability, shall continue to apply.

17. Dispute Resolution and Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Slovak Republic, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the use of the platform shall first be attempted to be resolved through informal negotiation. If the dispute cannot be resolved within 30 days, it shall be submitted to the competent courts of the Slovak Republic. As a consumer, you may also have the right to access an out-of-court dispute resolution mechanism, including via the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Changes to Terms of Service

We may update these Terms from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last Updated" date. We encourage you to review these Terms periodically. Your continued use of the platform after any modifications indicates your acceptance of the new Terms. If you do not agree with the changes, you must stop using the platform.

19. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect to the maximum extent possible. The invalid or unenforceable provision shall be deemed modified to achieve its intent as much as possible, or if not possible, shall be struck from these Terms without affecting the validity of the rest.

20. Entire Agreement

These Terms constitute the entire agreement between you and Servisný Portál regarding the use of the platform and supersede any prior agreements, understandings, or communications, whether written or oral. No waiver of any provision of these Terms shall be effective unless in writing and signed by an authorized representative of Servisný Portál. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

21. Contact Information

If you have any questions, comments, or concerns regarding these Terms of Service or the platform, please contact us at:

Email: support@servisnyportal.live
Postal Address: Servisný Portál, Digital Services s.r.o., Hlavná ulica 123, 811 01 Bratislava, Slovak Republic
Phone: +421 2 123 456 789 (available Monday to Friday, 9:00 AM - 5:00 PM CET)

We strive to respond to all inquiries within 48 business hours. For urgent issues related to bookings or service disputes, please use the in-platform messaging system for faster resolution.

22. Special Provisions for Slovak Users

In accordance with Slovak law, users have specific rights regarding contract withdrawal and consumer protection. For services booked through the platform, you may have the right to withdraw from the contract within 14 days without giving any reason, unless the service has been fully performed with your prior consent. This withdrawal right does not apply to urgent repairs or services where performance has begun with your agreement. Any complaints regarding services should first be directed to the service provider, and if unresolved, you may contact the Slovak Trade Inspection (SOI) at www.soi.sk. We recommend retaining all booking confirmations and communications for reference in the event of a dispute.

23. Force Majeure

Neither party shall be held liable for any failure or delay in performing their obligations under these Terms if such failure or delay is due to events beyond their reasonable control, including but not limited to natural disasters, war, terrorism, strikes, government actions, pandemics, or internet infrastructure failures. The affected party shall notify the other as soon as reasonably possible and shall take all reasonable steps to mitigate the impact. Performance shall be resumed as soon as the force majeure event ceases.

24. No Partnership or Agency

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency, or employment relationship between you and Servisný Portál. You acknowledge that we are an independent entity and that we have no control over the actions of service providers. Service providers are independent contractors and are not employees or agents of Servisný Portál for any purpose.

25. Electronic Communications

By using the platform, you consent to receiving electronic communications from us, including emails, notifications, and messages through the platform. These communications may relate to your account, bookings, updates, and promotional offers (with your consent where required by law). You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Last Updated: 1st January 2024