Cookie Policy for Servisný Portál

Last updated: October 2023

This Cookie Policy explains how Servisný Portál (referred to as "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at servisnyportal.live (the "Site"). It describes what cookies are, why we use them, how you can control their use, and your rights regarding your data. This policy is designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant Slovak legislation. By using our Site, you consent to the use of cookies as described in this policy, unless you opt out through the mechanisms provided.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work more efficiently, improve user experience, and provide information to site owners. Cookies can be "session" cookies, which are deleted when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them. They may be set by the website you visit (first-party cookies) or by third parties, such as analytics or advertising services (third-party cookies).

Types of Cookies We Use

We use the following categories of cookies on Servisný Portál:

Essential Cookies: These cookies are necessary for the proper functioning of our Site. They enable core features such as secure login, session management, and access to protected areas. Without these cookies, certain services on the Site cannot be provided. Examples include cookies that remember your login state or maintain your session across pages. These cookies do not collect personal data for marketing purposes and are typically session-based.
Performance and Analytics Cookies: These cookies help us understand how visitors interact with our Site by collecting anonymous information about page visits, time on site, and error messages. We use this data to improve the performance and usability of the Site. For example, we may use Google Analytics or similar services to track traffic patterns. These cookies do not identify you personally; they aggregate data to help us enhance your experience.
Functional Cookies: These cookies allow the Site to remember choices you make, such as your preferred language, region, or user preferences. They provide enhanced, personalized features. For instance, if you select Slovak as your language, a functional cookie stores that preference so you do not need to set it again. These cookies may also remember changes you make to text size or layout.
Targeting and Advertising Cookies: We may use these cookies to deliver relevant advertisements to you based on your interests. They track your browsing habits across websites and build a profile of your preferences. However, on servisnyportal.live, we currently use limited targeting cookies, primarily for remarketing or social media integration. These cookies may be set by third-party advertising networks with our permission. You can opt out of these cookies as described below.
Third-Party Cookies: Some cookies are placed by third-party services that appear on our Site, such as social media plugins (e.g., Facebook, LinkedIn), embedded videos (e.g., YouTube), or analytics tools (e.g., Google Analytics). These third parties may use their own cookies to track your interaction with their content. We do not control these cookies, and you should review the privacy policies of these third parties for more information.

Why We Use Cookies

We use cookies for several purposes:

To ensure the Site functions correctly and securely.
To analyze how users navigate and use our Site, enabling us to improve its design and content.
To remember your preferences and settings for a more personalized experience.
To provide relevant content and advertisements, where applicable.
To support our customer service and technical support efforts.

By using cookies, we aim to make your visit to Servisný Portál as seamless and efficient as possible.

Specific Cookies We Use

Below is a list of the main cookies used on servisnyportal.live. Please note that this list may change over time as we update our services.

Session Cookie (servisnyportal_session): Essential, session-based, used to maintain user session state during a visit. Expires at end of session.
Language Preference (lang): Functional, persistent for 1 year, stores your selected language (e.g., en or sk).
Google Analytics (_ga, _gid, _gat): Analytics, persistent for up to 2 years, used to distinguish unique users and throttle request rate. Data is anonymized.
Cookie Consent (cookie_consent): Essential, persistent for 1 year, records your cookie preferences to avoid repeated prompts.
CSRF Token (XSRF-TOKEN): Essential, session-based, used for security against cross-site request forgery.
Facebook Pixel (fbp): Targeting, persistent for 3 months, used for social media advertising analytics, if enabled.

For a complete and up-to-date list, please check your browser's cookie inspector or contact us at the details below.

How to Control and Delete Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your preferences through the following methods:

Cookie Consent Banner: When you first visit our Site, a banner appears allowing you to accept or reject non-essential cookies. You can change your consent status at any time by clicking the "Cookie Settings" link in the footer of our Site.
Browser Settings: Most web browsers allow you to control cookies through their settings. You can block or delete cookies by adjusting your browser preferences. However, please note that disabling essential cookies may affect the functionality of our Site. Instructions for popular browsers:

Google Chrome: Settings > Privacy and security > Cookies and other site data.
Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data.
Safari: Preferences > Privacy > Manage Website Data.
Microsoft Edge: Settings > Cookies and site permissions.

Third-Party Opt-Out Tools: For analytics cookies, you can use the Google Analytics Opt-Out Browser Add-on. For advertising cookies, visit the Network Advertising Initiative opt-out page or YourOnlineChoices.eu for European users.

If you choose to reject cookies, you may still use our Site, but some functionality may be limited. For example, you may not be able to access certain secure areas or personalize content.

Data Protection and Your Rights

We process personal data collected via cookies in accordance with our Privacy Policy. Under GDPR, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete data.
Right to Erasure: You can request deletion of your data, subject to legal obligations.
Right to Restrict Processing: You can limit how we use your data.
Right to Data Portability: You can request a transfer of your data in a structured format.
Right to Object: You can object to processing based on legitimate interests, including profiling for marketing.

To exercise these rights, contact us at the email below. We will respond within one month. You also have the right to lodge a complaint with the Slovak data protection authority (Úrad na ochranu osobných údajov Slovenskej republiky).

Third-Party Links and Services

Our Site may contain links to external websites, such as partners or social media platforms. This Cookie Policy does not apply to those third-party sites. We encourage you to read their cookie and privacy policies before providing any personal data. We are not responsible for the practices of third parties.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our operations. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy and, where appropriate, via a visible notice on our Site or by email. We recommend that you review this policy periodically to stay informed about how we use cookies.

Contact Us

If you have any questions, concerns, or requests about this Cookie Policy or our use of cookies, please contact us:

Email: privacy@servisnyportal.live
Postal Address: Servisný Portál, c/o Data Protection Officer, P.O. Box 123, 821 01 Bratislava, Slovak Republic
Phone: +421 2 123 456 789 (available weekdays 9:00-17:00 CET)

We are committed to protecting your privacy and ensuring transparency in our data practices. Thank you for trusting Servisný Portál.

Additional Information for Users in Slovakia (SK)

This section applies specifically to users accessing the Site from Slovakia. Our Site is operated in accordance with Act No. 18/2018 Coll. on Personal Data Protection and related legislation. Cookies are used in compliance with the principle of data minimization. Where we rely on your consent for non-essential cookies, that consent is freely given, specific, informed, and unambiguous. You have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. For more details, please refer to our Privacy Policy available on the Site.

Cookies and Children

Our Site is not directed at children under the age of 16. We do not knowingly collect personal data from children through cookies or other means. If you believe a child has provided us with personal data, please contact us immediately so we can delete it.

International Data Transfers

If you are located outside the European Economic Area (EEA), your data may be transferred to and processed in countries that may have different data protection laws. By using our Site, you acknowledge that your data may be transferred to our servers located in the EEA or other jurisdictions. We take appropriate safeguards to ensure your data is protected, such as using Standard Contractual Clauses where necessary.

Thank you for reviewing our Cookie Policy. We value your privacy and are dedicated to providing a secure and transparent online experience.