Privacy Policy for Servisný Portál (servisnyportal.live)

Last Updated: October 26, 2023

This Privacy Policy describes how Servisný Portál (hereinafter referred to as "we," "us," or "our") collects, uses, shares, and protects the personal information of users ("you" or "your") who visit and use the website servisnyportal.live (the "Website"). This policy is designed to be compliant with applicable data protection laws, including but not limited to the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA), including Slovakia, and other relevant regulations. By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. Who We Are

Servisný Portál is a platform dedicated to connecting users with service providers for household and professional maintenance, repairs, and related services. We operate the domain servisnyportal.live and are committed to protecting your privacy. If you have any questions about this policy, you may contact us using the details provided in the "Contact Us" section at the end of this document.

2. Information We Collect

We collect information to provide, improve, and secure our services. The types of information we may collect include:

Personal Information You Provide Voluntarily: When you create an account, submit a service request, contact us, or use certain features, you may provide us with information such as your name, email address, phone number, postal address, company details (if applicable), and other details relevant to the service you are seeking or offering.
Service-related Information: This includes details about the service request (e.g., type of service, description, location, preferred schedule), communication with service providers, and feedback or reviews you submit.
Account Credentials: Username, password, and any other authentication information you use to log into your account.
Payment Information: If you make payments through the Website, we may collect billing information such as credit card details or other payment method data. However, we typically use third-party payment processors, and we do not store full payment card numbers on our servers.
Automatically Collected Information: When you visit our Website, we may automatically collect certain technical data, including your IP address, browser type and version, device type, operating system, referring URLs, and usage patterns (e.g., pages viewed, time spent on the site). This information helps us analyse trends and improve the user experience.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance functionality, remember preferences, and collect analytics. You can control cookie settings in your browser.

3. How We Use Your Information

We use the collected information for the following purposes:

To Provide and Maintain Services: To facilitate service requests, connect you with service providers, manage your account, and deliver the features of the Website.
Communication: To respond to your inquiries, send service-related notifications (e.g., confirmations, updates, invoices), and provide customer support.
Personalisation: To customise your experience, recommend relevant services, and display content tailored to your preferences.
Payment Processing: To process transactions and prevent fraud, in coordination with our payment partners.
Analytics and Improvement: To analyse usage trends, troubleshoot issues, and improve the performance, security, and design of the Website.
Legal and Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights, property, or safety, as well as those of our users and third parties.
Marketing (with your consent): To send promotional communications about our services, special offers, or events, only if you have opted in to receive such messages. You may withdraw consent at any time.

4. Legal Basis for Processing (EEA Users)

If you are located in the European Economic Area, we process your personal data based on one or more of the following legal grounds:

Consent: For certain processing activities, such as direct marketing or the use of non-essential cookies, where you have given explicit consent.
Contractual Necessity: To perform the services you requested (e.g., creating an account, facilitating a service request).
Legitimate Interests: For our legitimate business interests, such as improving the Website, preventing fraud, and ensuring security, provided these interests do not override your rights.
Legal Obligation: To comply with applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your data in the following circumstances:

Service Providers: With trusted third-party vendors who assist us in operating the Website, processing payments, sending emails, hosting data, and providing analytics. These providers are contractually bound to protect your data and use it only for specified purposes.
Service Partners: If you submit a service request, relevant information (such as your name, contact details, and request description) may be shared with service providers on our platform to enable them to respond to your request.
Legal and Safety: When required by law, court order, or governmental request, or to protect our rights, property, or safety, or those of others, we may disclose your information to authorities or other relevant entities.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction, with notice provided to you.
With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy, including compliance with legal, accounting, or reporting requirements. Specifically:

Account and service-related data is retained for the duration of your account activity and for a reasonable period thereafter (e.g., up to 12 months after account closure) to handle disputes, enforce agreements, and comply with legal obligations.
Usage analytics and logs may be anonymised and retained for longer periods for statistical purposes, but personal identifiers will be removed.
If you request deletion of your data, we will honour that request subject to legal holds or ongoing obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include encryption (SSL/TLS), secure server infrastructure, access controls, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area (EEA), including where our servers or third-party service providers are located. In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) adopted by the European Commission or other lawful transfer mechanisms, to protect your data rights.

9. Your Rights (EEA and UK Users)

If you are located in the EEA or the UK, you have the following rights regarding your personal data:

Right of Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request deletion of your data, subject to legal exceptions.
Right to Restrict Processing: You can request limitation on how we use your data.
Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service provider.
Right to Object: You can object to processing based on legitimate interests, including direct marketing.
Rights Related to Automated Decision-Making: You have the right not to be subject to automated decisions that significantly affect you, unless necessary for a contract or with your consent.

To exercise these rights, please contact us using the details in the "Contact Us" section. We aim to respond within one month, but may extend this period in complex cases. You also have the right to lodge a complaint with a supervisory authority, such as the Slovak Data Protection Authority (Úrad na ochranu osobných údajov Slovenskej republiky).

10. Children's Privacy

Our Website is not intended for children under the age of 16 (or the relevant age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data without verifiable parental consent, we will take steps to delete such information. If you believe we have collected data from a child, please contact us immediately.

11. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance functionality, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings or through a cookie consent tool on our Website. Types of cookies we may use include:

Essential Cookies: Necessary for the functioning of the Website (e.g., session management).
Analytics Cookies: To collect anonymous data on user behaviour to improve our services (e.g., Google Analytics).
Functional Cookies: To remember your preferences and settings.
Marketing Cookies: (With your consent) To deliver relevant advertisements and measure their effectiveness.

For more details, please refer to our separate Cookie Policy available on the Website.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, plugins, or services (e.g., payment processors, social media buttons). This Privacy Policy does not apply to such third parties. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. For significant changes, we may also send a notification via email or through the Website. We encourage you to review this policy periodically.

14. Specific Provisions for Users in Slovakia (SK)

As a platform operating under Slovak and EU law, we adhere to the following additional principles:

The Slovak version of this Privacy Policy is available upon request. In case of discrepancies, the English version shall prevail for international users, but for users in Slovakia, the Slovak version (if requested) will be authoritative.
We respect the rights granted under the Slovak Act on Protection of Personal Data (Zákon o ochrane osobných údajov) and the GDPR.
Our contact details for data protection inquiries are provided below.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By email: privacy@servisnyportal.live
By post: Servisný Portál, Data Protection Officer, [Insert Physical Address of Registered Office in Slovakia, e.g., Bratislava, Slovak Republic]
By phone: [Insert Phone Number, Optional]

We are committed to addressing your inquiries promptly. If you feel your complaint has not been resolved, you may contact the Slovak Data Protection Authority at: Úrad na ochranu osobných údajov Slovenskej republiky, Hraničná 12, 820 07 Bratislava 26, email: statny.dozor@pdp.gov.sk, website: www.dataprotection.gov.sk.

Thank you for trusting Servisný Portál. Your privacy is important to us.